Office 365 Repair Outlook Disconnected


Issues with Outlook?

Reconnect to Exchange server:

Press CTRL+right-click the Outlook icon in the notification area, and then click Connection Status > click Reconnect.

Check Exchange Online server health

Outlook on the web

Login to confirm you can access your email via Outlook on the web.

Update Outlook

Check if Outlook is updated to the latest version.

Windows Credential Manager

Delete all Windows Credential Manager credentials matching MicrosoftOffice16, then close and open Outlook.

OST and PST repair

Repair Outlook with ScanPST.exe.

Close Outlook and launch ScanPST.exe tool. To find ScanPST.exe, browse these locations based on Outlook version installed on your system,

  • Location for Outlook 2019/Office 365
    • C:\Program Files (x86)\Microsoft Office\root\Office16
    • C:\Program Files\Microsoft Office\root\office16\
  • Location for Outlook 2016
    • C:\Program Files (x86)\Microsoft Office\Office16\
    • C:\Program Files\Microsoft Office\Office16\

Create a new profile

Control Panel > Mail

OR Outlook > File > Account Settings > Manage Profiles

Delete the profile after creating a new profile. Old profiles can continue to cause issues when switching to a new profile.

Repair Office

Repair Office Install

Starting Outlook in safe mode with disable Outlook add-ins to determine whether the issue is related to add-ins:

  • Start > Run.
  • Type Outlook /safe, and click OK

Try running your internet connection through alternative DNS. Edit IP settings or Change Adapter options and select your connection

Start > Settings > search for “Ethernet Settings” > click your network > click IP assignment Edit:

  • Manual
  • IPv4 on
  • Google Public DNS:
  • Preferred DNS:
  • Alternate DNS:

Kill the outlook.exe process

Press CTRL+SHIFT+ESCAPE to open Task Manager

Disable then re-enable Cached Exchange Mode:

  1. Click File > Account Settings > Account Settings
  2. on the Email tab, double click your Exchange account, confirm if you are using Cached Exchange Mode.

For email connectivity issues download SARA:

Download Support and Recovery Assistant for Office 365

SaRA includes the ability to identify and fix specific issues in Outlook, Office Setup, OneDrive for Business, and several other Office programs. You can use the SaRA tool to scan for issues in Outlook. Check the log file.


Issues with Office 365 Activation?

Download Microsoft Fix Activation Errors

Need remote assistance?

Futurised can remotely connect to your PC using TeamViewer